Our digital BSS enablement and transformation suite comes with solutions and services, including product management, order management, revenue management, and customer management that help you lower operational costs with process automation and agility for new offerings.
Service providers will need to look and offer beyond traditional offerings as they look to retain and grow their customer and revenue base in a highly connected, not too distant future world. Our digital platform and solutions help CSPs easily automate processes and easily collaborate across cross-platform partnerships to manage customer expectations. Our digital platform portfolio of intelligent learning systems includes Robotic Process Automation (RPA), Cognitive Automation, Digital Assistants, and Autonomous Agents that help you easily configure, integrate, and manage value-enhancing digital capabilities into their processes.
Get an enterprise view to deliver a truly superior 360° customer experience. A comprehensive and advanced digital BSS stack and enablement solutions help you fully manage subscribers and enterprise customers across an Omni channel engagement platform with RPA-powered automation and workflows. With powerful inbuilt tools and dashboards to support decision-making across the entire customer journey, you can easily manage costs effectively, lower customer churn, and offer a personalized experience with seamless interactions across channels throughout the customer journey.
With business operations looking to address emerging 5G and IoT opportunities, TSPs will need to ensure the readiness of business-critical support systems that address user interface, network adaptability, and interoperability along with bill integration and invoicing, service provisioning, device management, data analytics, and customer support for mobility and industrial enterprise-centric services. We are helping Telco’s with Decision Intelligence insights and solutions with predictive and analytical capabilities required to support real-time right decision making from the complex and vast amounts of structured and unstructured data.
“Knot Solutions™ has played a crucial part in enabling Fixed Mobile Convergence at Ooredoo Maldives, a project that will help us move into the next level of billing convergence. Congratulations to the Knot Solutions team who delivered this project with full commitment and very solid collaboration!"
Mr. Jajang Kavita
“Knot team, are mainly responsible for the support of all Problems reported and related to BSCS, and for providing recommendations and solutions to overcome and resolve these issues. They are committed, and always do exactly we ask for them."
Mr.Ali Khalfan Ali Al Shamsi
“Knot Solutions™ has been an IT partner of StarHub handling the delivery of a select group of critical applications that had to continuously evolve to meet ever-changing customer demands. What started out as a small Consulting engagement a decade ago has grown in strength due to the Constant Customer focus and the agility in the team ready to take on new challenges any time. Knot Solutions is like an extension of our IT function, and we thank them for their partnership.”
Mr. Yaw Yee Kee CIO, StarHub, Singapore