Organization Challenge
With numerous product lines, including mobile, internet, and cable TV, it needed to reduce the time it took to introduce new products to offer market-capturing items and promotions and react to competition more quickly.
Scope/Concern
Because it entailed a drawn-out life cycle of design/impact analysis, configuration, customization, functional testing, and UAT before production launch, the old product configuration and customization process were primarily manual and time-consuming.
Solution
Knot Solutions proposed a solution that helps the product configuration, customization, and testing teams throughout the life cycle as part of the application engineering services approach.
Approach
- A framework that records the complete product baseline and offers a view of the impacted components owing to the change or new product offers required by the business is used to automate product design.
- A customizable reporting structure was used to automate the creation and reconciliation of before and after deployment data.
- A portal that uses product specification templates automates the verification and validation of product configuration data against the business need, negating the need for manual testing and validation.
Outcome
After introducing these tools and processes, the total development and testing life cycle were shortened by 30%.
Key project outcome
Sixty new product options, including cutting-edge tariff plans, promotions, and discounts, were launched by the client in a single quarter.
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