Headquartered in UAE, today, they provide innovative solutions and services to 155.4 million subscribers in 16 countries across the Middle East, Asia, and Africa.
Challenges
Our client was looking to deploy enterprise-scale automation to manage and optimize the huge number of manual requests coming from internal service and support functions, drive business efficiencies to lower costs, manage the ever-growing requests and reduce processing time to service these requests, and deliver with accuracy and compliance aligned to internal SLA’s.
Scope
With an increasing trend in Y-o-Y requests from Marketing, Human Resources, Procurement, and vendor management departments, it was critical that business efficiencies were delivered without errors across the enterprise. Further, dependencies on resources to deliver consistently required additional resources and had added cost burdens on OPEX. Enterprise-wide process automation with intelligent and powerful workflows and BOTS with machine learning capabilities to build and learn while consistently delivering to SLAs was the way forward.
Knot Solutions partnered to deliver RPA across specific business lines and processes to reduce operational expenses, reduce errors, align processes to business compliance, and deliver efficiencies in reducing service time requests.
| Marketing | Bulk Stock Index Creation, Price list and Discounts, Lead Generation from Social Community Portals |
| Human Resources | Recruitment, Travel claims processing, Sick Leave Verification, Absence Management, Contractual and Employee Onboarding. |
| Partners & Procurement | Fleet Fines Management, Warehouse materials, and inventory. |
Benefits post-deployment
Robust RPA center of excellence from Knot solutions which constantly looks to innovation across its RPA deployments for its clients delivered an end-to-end process BOT implementation and maintenance support that reduced FTE employee workloads, increased productivity by servicing requests quickly, and lowered lead time to onboard new headcounts. Further ROIs on lead nurturing and progress from social community portals and program offers were significantly higher.
Below are the results of the deployments
| Business | Program | Effort reduction (hrs) | Cost savings |
|---|---|---|---|
| Human Resource | Duty Travel Claims Processing | 1575 | 87% |
| Human Resource | Sick Leave Verification & Approval | 575 | 98% |
| Human Resource | Time & Attendance Management | 782 | 98% |
| Human Resource | Contract employees onboarding | 320 | 89% |
| Human Resource | CV Sourcing and recruitment process | 330 | 91% |
| Sales & Marketing | Bulk Stock Index Creation | 517 | 85% |
| Sales & Marketing | Bulk Stock Index Creation | 517 | 85% |
| Sales & Marketing | Price list and Discounts Management | 288 | 97% |
| Sales & Marketing | Leads Generation from Social Community Portals | 486 | 80% |
| Sales & Marketing | Leads Generation from Social Community Portals | 486 | 80% |
| Fleet Management | Fleet Fines Management Automation | 1998 | 66% |
| Procurement | Material Receipt Advice Creation in ERP | 492 | 95% |
About RPA@Knot Solutions
Knot Solutions successfully delivers end-to-end industry-leading RPA solutions for the telecom industry. Besides a proven industry delivery model, our expertise includes a full-cycle approach with Business Readiness Assessment, Tools Assessment, ROI assessment, BOT Design Development & Deployment, support, and managed operations.
- A large pool of certified RPA specialists
- Robust RPA center of excellence, which constantly innovates solutions in RPA
- Expertise in building pilots and POCs for different verticals
- Partnership with UiPath, Blue Prism, and Automation Anywhere
- End-to-end BOTS implementation and maintenance support
- Ability to achieve ROI in RPA projects in short time slices such as 6-8 weeks
To know more about how Knot Solutions can help you.
