Organization Challenge
Post-paid billing accuracy is a significant business driver for communication service providers (CSPs).
Business Challenge
This procedure has a considerable likelihood of revenue leakage or overcharging, making it difficult to ensure a sampling size that accounts for most billing circumstances.
Approach
Most CSPs have procedures and teams to execute QA bills or test bill checks to assure billing accuracy. The Revenue Assurance team manually checks the test bills after receiving them from the Billing Operations team and then reports any concerns or observations to the Operations team.
The billing operations/support team reviews each problem, manually computes the customer’s product/rate plan in the billing system, and provides comments to the RA team.
The solution proposed/Implemented
Knot Solutions implemented a solution that automated test bill runs (proforma invoice) by:
- Offering a wholly automated suite, starting with test bill sampling, test bill production, test bill validation, and exception report generating.
- Revenue Assurance and finance teams can add new rules to their test/QA bill validation through the user-configurable rules engine.
- QA bill validation procedure should be centralized, and it should be made sure that all issues are logged, followed, and resolved.
- Offering a free product configurator facility for configuring products used for charging calculations and bill validation.
- Increasing the sample size for each bill run will give the RA team greater sampling coverage.
- Reducing the costs due to the elimination of manual efforts both within IT and RA teams.
- CSPs may commit to better SLAs for end-to-end bill creation and dispatch by reducing the time needed for CG bill validation.
- Allowing for early revenue generation due to lower QA billing windows.
- Automate the process of choosing sample consumers based on inputted parameters.
Outcome
After introducing these tools and processes, the total development and testing life cycle were shortened by 30%.
- Following the introduction of these technologies, the time required for sampling, creation, and validation of QA invoices prior to the actual bill run was cut by 60%.
- The revenue assurance team's efforts to validate QA Bills were decreased by 70%, and the sampling size was increased from 500 to 5000.
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