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Case Studies

Assured 99.37% Accuracy for a Huge Transformation Project

Leading Communication Service Provider with multiple product lines spanning across mobile, broadband, Cable TV with huge customer base intended to remodel the existing products and[…]


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Reduced End-to-End Billing Window by 60%

A key market driver for communication service providers (CSPs) is post-paid billing accuracy. To ensure billing accuracy, Most CSPs have processes and teams to perform[…]


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Reduced OPEX by more than 45%

A leading telecom operator in APAC region was incurring very high operational cost for running day-to-day operations. The client is one of the country’s leading[…]


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60 Functionally Complex Product Launches in a Quarter for a Telco

A Leading Telco with multiple product lines spanning across mobile, broadband, Cable TV needed to improve time-to-launch its new product offerings so as to offer[…]


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Managed Operations

Business today run in complex, technology-driven markets. They face cut-throat competition and there is an ever-increasing focus on quality and customer service. If this sounds familiar, we can partner with you to navigate this challenging terrain by taking care of all your operational processes while you focus on business dynamics.

Managed Operations

Knot Solutions has years of industry-relevant managed service experience with presence in various geographies. We manage varied scale of operations across business-lines and take a lot of pride in our skilled resource pool, technology know-how, robust processes and unique delivery models that can be deployed to manage complex technology operations.

Efficient operations has a strong and immediate impact on agility, cost management and end-customer service. We help you define the strategic model for managing IT operations and translate it into concrete benefits for business, thereby ensuring that consistent service experience gets delivered in a very cost-effective way. We have experience in running managed operations projects, where our initiatives have helped organizations jump start a cycle of increased customer satisfaction and operational efficiency.

The key features of our managed operations offering include:

  • A wide range of managed services to support business and operational support systems (BSS/OSS) and service delivery platforms (SDPs).
  • Flexible and tailored outsourcing solutions including support for IT infrastructure management and hosting, application management and business process operations (Operational and IT-oriented).
  • IT optimization and enhancement services that seamlessly adapt to the client's in-house systems, processes, changing business and operational needs, while saving on huge operational and capital expenditure.
  • Operational excellence achieved through our years of exposure and learning from running global operations and setting-up of unified process and platform across geographies and providing end-to-end service management to some of our multi-national clients.
  • Standard Operating Procedures arrived at by adapting industry standards such as ITIL and CMMI (Services).